FAQ

ArgonDesk lets you reach Windows PCs you control from anywhere over an encrypted tunnel. Sessions use native Windows Remote Desktop on the Host. Install Host on the PC you want to reach and Viewer on the machine you connect from. Your PC’s Remote Desktop port stays off the public internet.

Install Host on the Windows PC you want to control. Install Viewer on the machine you connect from. The web dashboard is for account, team, and computer management — connecting to a desktop uses the Viewer app. Per-computer Connection Settings (display, audio, clipboard, and local resources) live in the Viewer app, not the web dashboard.

Create an account and start your free trial. On the Host PC, install ArgonDesk Host, sign in, finish Remote Desktop readiness, and enable access. On another Windows PC, install ArgonDesk Viewer, sign in, pick the computer, and connect.

No. ArgonDesk uses an encrypted tunnel between Viewer and Host. You don’t open RDP on the public internet or configure router port forwards for typical home or office NAT.

Opening Remote Desktop to the internet or running a full VPN to your desk adds setup risk and complexity. ArgonDesk keeps native Windows Remote Desktop on the Host and carries the session through an encrypted tunnel — so you can use an existing Windows PC across networks without exposing the RDP port or deploying a VPN for that one machine. It does not replace Windows or Microsoft Remote Desktop Services licenses.

ArgonDesk is Windows-only. Supported editions for Host and Viewer:

It depends whether the machine is a Host or a Viewer:

Yes. ArgonDesk is the encrypted tunnel and apps — it does not include or replace Microsoft Windows. Each Host needs a Windows edition that supports Remote Desktop (typically Pro, Enterprise, Education, or Server). For multi-user sessions on one host you also need valid Windows Server and RDS Client Access Licenses.

Not at this time. ArgonDesk Host and Viewer are Windows-only. Mac and Linux hosts and viewers are not supported.

Windows client editions (Pro, Enterprise, Education) allow only one interactive remote desktop session at a time. If a second Viewer connects, Windows disconnects the first user. That is a Microsoft OS limit — not an ArgonDesk restriction. ArgonDesk tunnels native Remote Desktop; it does not add multi-session capability to those client editions. For several people logged in at once on one machine, you need Windows Server with Remote Desktop Services.

You need a Windows Server host with the Remote Desktop Session Host role, plus valid Microsoft licensing: Windows Server CALs and Remote Desktop Services (RDS) CALs (Per User or Per Device). ArgonDesk provides the encrypted tunnel to that host — it does not include or replace Microsoft Windows or RDS licenses. You are responsible for owning the correct licenses.

No. You must own a valid Windows edition that supports Remote Desktop on each Host, and any Windows Server / RDS Client Access Licenses required for your deployment. ArgonDesk only provides tunneling, Viewer/Host apps, and account management.

On the Host PC, open ArgonDesk Host and use the readiness checks. Tap Fix automatically on Pro+ to enable Remote Desktop, start the TermService, and open the Windows firewall rule group. You can also enable Remote Desktop in Windows Settings → System → Remote Desktop.

Confirm ArgonDesk Host is signed in and Access is enabled, the Host service is running, and the PC is awake and online. Closing the Host window keeps it in the system tray — Quit from the tray fully exits. Check that your firewall or antivirus is not blocking ArgonDesk.

No. Windows Remote Desktop rejects blank-password accounts for network logons. Set a password on the Windows account you use to sign in remotely before connecting.

Sleeping or hibernating PCs go offline. In ArgonDesk Host, enable Keep this computer awake for remote access, or adjust Windows power settings so the machine does not sleep when plugged in.

Yes. Allow ArgonDesk Host, the Host service, and the Viewer through Windows Firewall (and any third-party antivirus network shield). The Host readiness panel can enable the Remote Desktop firewall group automatically on Pro+.

In ArgonDesk Viewer, open Settings on the computer you want to reach (Connection Settings) — like the classic Remote Desktop Client settings. They’re saved on this Viewer PC for that computer only and apply the next time you connect, not mid-session. These settings are not in the web dashboard and are not synced across Viewer installs.

Local Resources let you bridge devices between your Viewer PC and the remote computer. Defaults keep common conveniences on and higher-risk devices off:

On Team plans, admins set Session restrictions per user (Users → edit a user or invite), separate from Preferences (Rename, Remove, Restart). Each option can be set to User decides, Enforce on, or Enforce off. Enforced options are locked in the Viewer’s Connection Settings. Display and Experience settings stay user-controlled, and admins are not restricted.

Every new account starts with a 14-day free trial on the plan you choose at signup. No card is required to start.

Open My Account → Profile and choose Change email. Both inboxes must be verified before the change completes.

Trusted devices and optional 2FA are managed under My Account → Security.

Email support@argondesk.com. In the Host or Viewer app, use Send Error Report from the account menu (or Host tray) to attach redacted logs with your message.