Refund & Cancellation

Last updated August 11, 2026. Solo-operated service — we keep this straightforward.

Free trial

New accounts receive a 14-day free trial (Solo plan limits) with no payment required. When the trial ends, Viewer connections are paused until you upgrade. Hosts you already enabled stay online. You can stop using ArgonDesk at any time — no cancellation step is required for trial-only accounts.

Paid plans

Solo, Pro, and Team plans are activated manually after payment. Pricing and billing period (monthly or annual) will be confirmed at purchase. We do not charge recurring fees until you explicitly agree to a paid plan and complete payment.

On Team plans, the purchased user count is for teammate seats. The organization admin does not consume a teammate seat.

Cancellation

Email support@argondesk.com to cancel a paid plan. Cancellation takes effect at the end of your current billing period unless we agree otherwise. After cancellation, your account may revert to Viewer-locked access; we do not immediately delete your computers or logs.

Refunds

Because billing is often manual, refund terms will be stated on your invoice or payment confirmation. In general:

If you were charged in error or cannot use the service due to a fault on our side, contact us within 14 days for a full refund.
Partial refunds for unused time may be offered at our discretion for annual plans cancelled early.
Abuse, Terms violations, or chargebacks may void refund eligibility.

Account deletion

To request deletion of your account and associated data, email support@argondesk.com. See our Privacy Policy for retention details.